Shipping policy

Shipping Policy

Last updated: 30/01/2026

Thank you for shopping with Primeza! Below you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

During high-volume periods (sales, holidays, product launches), processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic shipping: [10 business days]

  • International shipping: [10 business days]

Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or other factors beyond our control.

Shipping Locations

We currently ship to:

  • Canada, USA, Australia And UK

If you do not see your country available at checkout, please contact us at primeza43@gmail.com

International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow [24–48 hours] for tracking information to update.

Delayed, Lost, or Stolen Packages

We are not responsible for shipping delays caused by the carrier.

If your package is marked as delivered but you have not received it, please:

  • Check with neighbors or your local carrier

  • Contact us at primeza43@gmail.com within [14 days] of delivery confirmation

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at primeza43@gmail.com. Address changes are not guaranteed once an order has been processed.

Damaged Orders

If your order arrives damaged, please email us at primeza43@gmail.com within [14 days] of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We’ll take care of you as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us at:

📧 primeza43@gmail.com